GRIEVE ✦ BREATHE ✦ LIVE
Privacy Notice - Holistic Grief Coaching with Louise Lawrie
1. Who I Am
Grieve-Breathe-Live is operated by Louise Lawrie, a sole trader based in the United Kingdom.
For the purposes of UK data protection law, Louise Lawrie is the Data Controller of your personal information.
Grieve-Breathe-Live is registered with the Information Commissioners Office (ICO) as a data controller and is committed to handling personal information in accordance with UK data protection legislation.
ICO Registration Number: ZC094574
Contact details:
Email: louise@grieve-breathe-live.co.uk
Business WhatsApp: 07521 521460
2. What Information I Collect
I may collect and process the following personal information:
• Full name
• Address
• Email address
• Telephone number
• Information you share within coaching sessions
• Completed pre-work forms
• Brief structured session notes
I do not collect detailed medical records or unnecessary clinical information.
3. Why I Collect Your Information
Your information is collected for the purposes of:
• Providing grief coaching services
• Communicating about sessions
• Maintaining appropriate professional records
• Meeting safeguarding responsibilities where necessary
• Complying with legal and insurance obligations
4. Lawful Basis for Processing
Under UK GDPR, I process your personal data on the following lawful bases:
• Contractual necessity – to provide agreed coaching services
• Legitimate interests – to operate my business safely and effectively
• Explicit consent – where health-related or sensitive information is shared
You may withdraw consent at any time, subject to legal or safeguarding limitations.
5. How Your Information Is Stored
Client information is stored securely using password-protected digital systems.
Reasonable technical and organisational measures are in place to protect personal data from loss, misuse, unauthorised access, disclosure, or alteration.
Paper records are not routinely maintained.
6. How Long Your Information Is Retained
Client records are retained for professional and legal purposes.
Coaching records will typically be retained for up to five (5) years after the end of the coaching relationship.
After this time, records will be securely deleted and may no longer be available in the event of a complaint or query.
7. Sharing of Information
Your personal information will not be shared with third parties without your consent, except where:
• There is a legal obligation to do so
• There is serious risk of harm requiring safeguarding action
• Emergency services need to be contacted
I do not sell, rent, or distribute your personal data for marketing purposes.
8. Your Rights Under UK GDPR
You have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (where legally permissible)
• Restrict or object to processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://ico.org.uk
9. Online Platforms & Communication
Coaching sessions are conducted via secure video platforms.
Between-session communication takes place via business WhatsApp only.
You are responsible for ensuring your own device and environment are private and secure.
10. Updates to This Notice
This Privacy Notice may be updated periodically. The most recent version will always be available on request or via the Grieve-Breathe-Live website.